Customer

What is Africabaie?

It’s the African Bay: meeting point for creators, enthusiasts and lovers of products derived from Africa.

It is an internet e-commerce platform allowing creators, authors and artists to highlight their products in order to benefit from a wider audience. We are committed to promoting the creators, authors and artists whose works are inspired by Africa whether they are themselves African or not.

I'am not able to create an account

One of the reasons you are not able to create an account is that the email address you use for registration is already present in our database.

If so, an error message will be displayed at the top when you clicked on the button « REGISTER »

If you think that it is an error and your email address shouldn’t have been in our database, contact us here.

I'm not able to log in

If you cannot log in to your account, it may be either because your password is incorrect or because there is no email address associated with this account.

If you have lost your password, you can reset it by clicking here.

A reset email will be sent to you.

What are the payment options?

We accept payments by bank card whether it is with a debit card or a credit card: Visa, Master Card, American Express, Carte Bleue National, Other types of Payment Cards, etc …

At the checkout you will be redirected to the secure payment platform of our partner Stripe or the PayPal. Depending on the country from which payment is made, payment may be restricted to certain types of cards.

To find out, depending on your country, what types of cards are accepted by Paypal, please consult the PayPal website

To find out if a payment by PayPal works in your country, consult the PayPal site.

Are the payments secure?

The protection of our customers is a priority and in accordance with the legislation, all payments are made from a 100% secure platform which guarantees the protection of your bank data.

During the payment process, your bank details are neither known to PayPal nor Stripe nor Africabaie . Your data is encrypted from start to end and therefore protected.

En savoir plus sur PayPal.

My payment was not successful

Here are some of the reasons why your payment was unsuccessful.

  • Incorrect bank details: check the data entered and try again
  • The type of bank card used is not accepted by PayPal: use another bank card if you can.
  • Technical problem related to a bad connection: check your connection and try again
  • Insufficient funds

If you are still having trouble making your payment, contact your bank.

My discount code is not working

Basically, a promo code has a validity period and is either applicable on a minimum purchase (50 euros for example) or on a particular type of purchase (women’s clothing) and is often only usable once.

Check that you have entered the promo code in the right place when validating your cart.

Vérifier que vous avez saisi correctement le code promo.

Vérifier également la date de validité du code promo ainsi que les conditions d’utilisation.

I want a copy of my invoice

After validating your payment, you have certainly received two invoices, one from PayPal and another from Africabaie.

PayPal Receipt Email

Africabaie Receipt Email

We advise you to keep them as they will be required for any claim.

Check your Spam folder immediately if you do not have it within one hour of your purchase.

If you do not have them or have inadvertently deleted the emails, you can request that a duplicate be sent to you.

Contact-us

My invoice is incorrect

If your invoice is incorrect you can check our tutorial to understand how thread the invoice How to read the invoice.

If you still need some info after checking the tutorial, contact-us.

What are the shipping zones / countries?

We deliver all over the world. However, some sellers may choose to deliver only in certain geographic areas.

We recommend that you contact the seller to be certain that your delivery address is covered.

The information and the price of deliveries are specific to each seller and are visible in your basket and during the checkout.

What are the delivery time?

We are committed to delivering your packages in a few days maximum (5 to 7 days) for items in stock. For items in pre-order, it is necessary to count the same delay plus the duration of the pre-order.

However, delivery times do not depend directly on Africabaie or the seller but rather on our partners such as Colissimo (La Poste), FedEx, DHL, UPS.

The parameters to be considered to assess the delivery time are the carrier, the country of dispatch and the country of destination.

For more info :

Colissimo

FedEx

DHL

UPS

Where can I see the shipping fees?

The information and the shipping fees are specific to each seller and are visible in your basket during checkout.

You can also contact the seller for more information.

I would like to know the status of my order

To know the status of your order :

  1. Go to my account
  2. Go to “Orders” on the left
  3. Then in the table the status of your order is indicated in the “Status” column.

I would like to see the detail of my order

To see the details of your order :

  1. Go to my account
  2. Go to “Orders” on the left
  3. Then in the table click on the “View” button

I would like to cancel my order

Order cancellation is not directly possible from your customer account.

It depends on the sales policy of each seller.

If you wish to cancel an order, you should either contact the seller directly or contact us.

I would like to send back my order

The return of an order must be done under very specific conditions and in accordance with the regulations. We invite you to consult our Terms and Conditions of Sale Terms of Sales.

I would like to contact the seller

Seller contact information is available on the seller’s profile.

To the right of each product you will find the name of the seller. Click on it to access information.

I did not receive my order

If you have not received your order, here are some good reflexes to have:

  1. Check with the shipping number provided by the seller that your order has been delivered. If so, check with your local post office or concierge if you have any. Sometimes in your absence, the carrier may entrust your package either to the nearest post office or to your concierge.
    If your order has not been delivered, please wait for it. It’s only a matter of days.
  2. Check from your customer area or the email receipt that your address and shipping name are correct. In case of error contact the seller you know if the package has already been shipped. If not, you can ask him for a change.
  3. If your parcel has been sent and indicated as delivered and you can not locate it on the transporter website or on your concierge, then contact-us to raise a claim.

I would like to modify my order after completion

After confirming an order, you will not be able to directly modify the attributes (size, color, etc.) of the order from your customer area. You will also be unable to change the delivery address yourself.

However, if you made a mistake when choosing the size or color, you should contact the seller who can make the change at his level.

If the modification relates to the delivery address, an additional price may apply depending on the area of the new address. Contact the seller for more information.

I would like to modify my personal info after placing an order

After confirming an order, you will not be able to directly modify the attributes (size, color, etc.) of the order from your customer area. You will also be unable to change the delivery address yourself.

However, if you made a mistake when choosing the size or color, you should contact the seller who can make the change at his level.

If the modification relates to the delivery address, an additional price may apply depending on the area of the new address. Contact the seller for more information.

There is no response to your query

If none of the answers below please you, you can contact us either by sending us an email or by chatting with one of our advisers via the chat.

I have a dispute with the seller

In the event of a dispute with a seller, we invite you to an amicable attempt at resolution.

If this fails, we invite you to contact us by providing the information necessary to process your dispute.

  • Order number
  • Date of the order
  • Amount of the order
  • Reason for the dispute
  • Invoice of the order
  • Shop name

On receipt of this information, we will contact you within 2 to 3 days maximum.

Seller

How does Africabaie make money?

Our fees are as the following: we take 8% of the sale of each product plus 0.50 euro cents per item sold whose sale price is less than 20 euros, 0.80 cents between 20 and 80 euros, and 1 euro for an item sold whose price is greater than 80 euros. No more.

Currently we are the cheapest of all e-commerce sites: Amazon, Priceminister, eBay, Afrikea, Ali Express, etc.

Why are we cheaper?

As a creator, you have certainly put time and heart into the creation of your creations and works. The greatest benefit must come back to you and not to us.

Our goal is to promote the products of creators. For this we are committed to investing in marketing and communication in order to give high visibility to the Africabaie platform.

What is the cost of opening an online store?

Opening a boutique on Africabaie is completely free.

You don’t pay anything until you sell nothing.

Our fees are as the following: we take 8% of the sale of each product plus 0.50 euro cents per item sold whose sale price is less than 20 euros, 0.80 cents between 20 and 80 euros, and 1 euro for an item sold whose price is greater than 80 euros. No more.

What profil to become a seller?

We accept both professional and individual sellers.

My seller account has not been approved.

Although we accept any type of profile, professional or private, we reserve the right to refuse a profile.

The refusal of a profile is at our sole discretion and cannot in any case be a source of litigation.

If your profile has been refused, you can contact our Customer Service to find out more..

I am not able to see a category of a product

If there is no category that corresponds to your product, we invite you to send your request from your seller account dashboard or contact our Customer Service.

To send your query : Your account -> Ask Admin

Customer Support

How to select the right category of product?

We invite you to check our tutorial “How to add a product? Which explains in detail the process of adding a product..

My product is in the wrong category

We invite you to check our tutorial “How to modify a product?” Which explains in detail the process of modifying a product.

How to add a product?

We invite you to check our tutorial “How to add a product? Which explains in detail the process of adding a product.

What are the shipping zones?

Our policy is to deliver all over the world in order to satisfy a larger clientele.

We recommend that you extend your delivery areas as widely as possible.

A delivery area most generally corresponds to a geographic area for which the delivery rate to addresses located within this area will be the same.

For example if you are shipping from France to other destinations (Zones):

Europe Zone = All European countries = Single Delivery Tariff

Local area = Val de Marne ZIP 94200 = Local withdrawal

International Zone = USA, ASIA = Special rate

How to add shipping zones?

We invite you to check our tutorial “Add delivery zones” which explains in detail the process of adding a product.

How to define the shipping costs?

To define your delivery costs, you must take into account:

  • The dimensions of the package to be shipped (weight, L x W x H)
  • Delivery address (Country, State, City, etc.)
  • The carrier (Colissimo, FedEx, UPS, DHL, etc.)

Consult the delivery costs according to each carrier:

Colissimo

FedEx

DHL

UPS

Can I modify seller account email?

When a request to change the email address for a seller account is made, an email is sent to the old address for confirmation. If you did not initiate the request, and it is a malicious attempt, you can contact the administrator immediately.

Can I modify my seller ID?

No. The seller id is definitive. You can not change it.

Understand the Marketplace indicators

We invite you to check our tutorial “Understanding Marketplace indicators” which explains in detail the different indicators.

I would like to contact the admin

As a seller, you can contact the admin directly from your seller dashboard.

Submit your request: Your account -> Ask the Admin

Can I make purchase with my seller account?

Yes quite. Your seller account also allows you to make purchases from other sellers.

You do not need to create another account specifically for your purchases.

In your seller dashboard, you can:

  • View orders made as a buyer (Option Orders)
  • Change your delivery and billing addresses as a buyer (Addresses Option)

How often will I get the proceeds of my sales?

Your revenue is paid no later than the 30th day following the date of the order.

Can I ask for an early payment?

For a given sale you can only request a payment on the date of the order plus 30 days.

For example, you received an order on June 1, you can only request a payment on July 1.

This allows us to guarantee that the package is received by the customer.

You will therefore receive several transfers during the month depending on the dates of your orders.

I have a dispute with a buyer

In the event of a dispute with a client, we invite you to an amicable attempt at resolution.

If this fails, we invite you to contact us by providing the information necessary to process your dispute.

  • Order number
  • Date of the order
  • Amount of the order
  • Reason for the dispute
  • Customer detail

On receipt of this information, we will contact you within 2 to 3 days maximum.